What about making a career with the CIS-CSM certification? Find out the free CIS-CSM sample questions, study guide PDF, and practice tests for a successful ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) career start.
These materials are proven and help the candidate to pass the exam on their first attempt.
What Is the ServiceNow CIS-CSM Exam Structure?
The CIS-Customer Service Management exam is a multiple-choice exam, with 60 questions. You need to get a Pass / Fail mark to pass the Customer Service Management Implementation Specialist exam. The ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) is suitable for candidates who are interested to learn more on the CS. The official price for the exam is USD $450.
What Should Be Your Study Method for the CIS-CSM Exam Preparation?
Once you are determined to take the CIS-CSM exam, you must get ready with a study guide that combines all your necessary actions during the preparation and materials in one place.
Visit the Official Page for More Clarity:
Visiting the official page could feel a simple task, but a candidate must make sure, that he is not missing out any valuable information regarding the CIS-CSM exam. One must visit the official page at the beginning of their preparation to find out about the training and other online resources.
Work on the CIS-CSM Syllabus Topics:
The basic action of the CIS-CSM exam candidate should be going through the syllabus details and making out a chart to cover the syllabus topics on time. When it comes to covering the syllabus topics, books and online resources work best to ace the exam.
Success in the ServiceNow CIS-CSM exam is highly dependent on grasping the syllabus topics from the core. The more grasp you have, the more is the chance to succeed quickly. Do not hurry to learn the exam topics; learn one at a time. You can also target covering two to three topics daily from the core, but make sure that you don’t move to the next topic, until you finish one.
Increase Your Productivity through Routine Making:
How to make your study schedule the most productive? If the aspirant follows a planned routine, he is going to experience a more productive preparation. You might be a student, or a working professional, choose your productive time according to your current work and plan out your productive hours. If you want to enhance your productivity during the preparation, you must set aside your study hours. Focusing on daily study would help to learn the syllabus topics in a better manner.
Develop Writing Habit:
If you develop the habit of writing essential points during the study, you can revise quickly through these notes. Your study routine should be such that you can properly utilize the study resources. Therefore, follow some proven steps to pass the exam.
When Is the Right Time to Explore CIS-CSM Sample Questions & Mock Tests?
- The potential ServiceNow CIS-CSM certification candidates should not restrict themselves to learning the syllabus topics only. They can add more value to their preparation; if they explore different CIS-CSM sample questions through PDF format or regular format, their knowledge base could become stronger.
- The best time to explore sample questions is at the end of syllabus completion. Many valuable websites offer trusted and free sample questions for the CIS-CSM exam preparation.
- The preparation process is always better with these sample questions and practice test combinations. Many aspirants opt for the CIS-CSM dumps PDF materials and end up losing confidence in the exam hall during the actual exam preparation process.
- You can learn from the dumps materials, but working with CIS-CSM dumps PDF won’t help to assess your preparation level. Taking CIS-CSM mock exams would help the aspirant to get ready with the actual exam structure, and a candidate becomes an expert regarding time management through this process.
- Therefore, drop your focus from CIS-CSM exam related dumps PDF and get valuable insights through CIS-Customer Service Management practice tests.
- It is always essential to get the real exam experience before you reach the exam hall. CIS-CSM practice tests, work best in this regard. Continuous practicing helps in getting familiar with the actual exam structure and makes your journey easy while taking the exam.
- ProcessExam.com offers one of the most valuable practice tests for self assessment. The time-based practice tests help an aspirant to gain ideas on their time management level and answering capacity. The candidates may face difficulty during initial attempts, but through gradual practice, their knowledge base, speed, and marks improve.
- Don’t lose hope, if you are scoring poor in your initial attempts, take it as learn only approach, and be determined to work on the lacking syllabus sections.
How Does the CIS-CSM Certification Benefit You?
The purpose of becoming the ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) is not only gaining knowledge. The aspirant earns the maximum advantage when they face any interview. With the CIS-Customer Service Management certification on their resume, the credibility of the aspirant is proved to the employers over other non-certified peers. Having the CIS-Customer Service Management certification, also helps the aspirants to negotiate well for new job roles or for salary hike.
Here Are Few CIS-CSM Sample Questions for Your Knowledge:
01. A forum can be configured in the following ways:
a) Secret
b) Membership
c) Private
d) Public
02. Which statement is NOT true about browser support for the ServiceNow CSM Workspaces?
a) Mobile phone browsers can also support the desktop version of the UI.
b) ServiceNow workspaces are supported by the latest public release of Chrome and Firefox.
c) Browser support varies for each version of the user interface.
d) ServiceNow workspaces do not support Internet Explorer or Microsoft Edge.
03. Which of the following is included in an account relationship record?
(Select two)
a) A source account, selected in the Account From field
b) A target account, selected in the Account To field
c) A contact, selected in the Contact Name field
d) A location, selected in the Location field
04. An ___________ defines the type of support that a customer receives as well as the supported communication channels. Can be associated with a product, an asset, an account, or a contract.
a) Support contract
b) Entitlement
c) Service contract
d) Support form
05. Which of the following actions CANNOT be taken from the CSM workspace form ribbon?
a) It enables agents to add/remove a customer or consumer record.
b) It enables agents to include a timeline and SLA details.
c) It enables agents to use links to place calls or create emails.
d) It can provide agents with a quick overview of the case details.
